Feedback matters: how can universities truly capture the student voice?
“For too long student evaluation data has been underutilised”
Policy changes mean that universities around the world are having to take a more robust and strategic approach to course and module evaluation.
I have been helping universities to improve teaching and learning through the way they capture, analyse and respond to student feedback for the past 10 years. At Explorance we find that what UK universities really value is an insight into how other countries are approaching the issues, challenges and opportunities around capturing student feedback. Working in Australia, Canada, China, Spain, Mexico, UAE and USA give us a compelling insight into what ‘good’ student engagement looks like.
But the UK is also an interesting case study for international universities. Here, the National Student Survey (NSS) poses questions on how students have the opportunity to give feedback and how their feedback is acted on – and the Teaching Excellence and Student Outcomes Framework (TEF), which provides a resource for students to judge teaching quality in universities, draws on data from the NSS. All this points to student engagement rising higher up UK universities’ priority list than ever before.