“Set up right, chatbots in higher education can handle over 80% of all queries”
International student engagement is crucial to higher education, from the first touch to the last. Each interaction is vital – from engaging with prospective students to support admission targets, to connecting with current students to ensure they feel supported and don’t add to the worryingly-high dropout rates.
However, many departments are struggling to connect with international students, and it’s having a clear and damaging effect. In the 2020-21 academic year, the number of international students at US colleges fell by 15%, according to the Institute of International Education and the US Department of State’s Bureau of Educational and Cultural Affairs.