Category: Student Services

Want student-first admissions processes? Look to your student services peers

“When we hewed closely to student needs and perceptions… the international student and scholar community flourished”

Ryan Fleming is a client director with IDP Connect. In this blog, he discusses the importance of institutions paying attention to students’ needs and perceptions when considering new policies or processes.

About nine years ago, I embarked on my international education career by joining the international student and scholar services (ISSS) team at Kent State University in Kent, Ohio. Though I didn’t realise it at the time, my years in Kent would prove formative for the way I approached a subsequent career lane change into the private sector.

At Kent, my role was equal parts strategic and operational: build the systems that would support and nurture students while simultaneously counselling them personally within the framework of that system. For my teammates and me, international orientation involved equal parts planning and delivery: figuring out what students needed to know, when and how they needed to know it, and then being the ones to tell them ourselves.

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How ‘Safety’ is moving up the agenda for international students & their families

“The pressure is on UK schools to make their schools as attractive as possible when it comes to projecting a ‘safe’ image”

Maryland lawmakers have approved a bill that will allow Johns Hopkins University to form its own, private police force to enforce the law on campus. Meanwhile, in the UK, over the past three years, universities have paid more than £2 million to 17 police forces in exchange for support.

Spending is rapidly increasing and the University of Northampton now has six fulltime police officers seconded to the University for 3 years, at a cost of £775,000. Safety is increasingly front of mind when students are deciding about overseas study locations. In IDP’s annual survey of almost 3,000 students in the five main overseas study destinations (US, UK, Canada, Australia and New Zealand) Canada leads the way in terms of ‘safety’ versus its international rivals, with the UK ranking 4th out of five.

Also, students from China are now reported to be as concerned by the safety of the destination country in which they intend to study as they are the relative academic position of their institution, according to the latest report from the Beijing Overseas Study Service Association.

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Why the Duke of Edinburgh Award is important for international students

“The DofE has progressed to become more than an outdoors leadership challenge… it now reflects a much more diverse and interconnected world”

In today’s highly competitive world, young people are under enormous pressure to succeed. However, success is rarely achieved without a helping hand or a positive, life-changing experience, writes Clare Lane, head of sport at Bellerbys College.

The Duke of Edinburgh’s Award was set up in 1956 to help young people from all walks of life navigate the challenging path to adulthood; broadening their life skills and preparing them for their future work or studies.

While individual institutions around the world may offer similar programmes, as far as I’m aware there isn’t a program on a national level comparable to the DofE Award. Agents may not be aware of the benefits the program presents tor international students in particular, which is why we should be talking about it today.

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How to encourage students to pursue a career in the international education sector

“Let students know that the opportunities for professional development are vast in the international education sector”

For those already working in the international education sector, you know what a rewarding career lies in store for those just starting out, writes Laura Slingo of CV-Library. But for the vast majority of students currently studying, they are unaware of the opportunities that could be waiting for them. You can find more advice 

To share your knowledge and encourage more students to pursue a career in the international education sector, here are our five tips:

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Student services: a one-stop shop but not one size fits all

“Increasingly we are faced with students whose emotional needs are complex. Working in isolation is not a healthy option; collaboration is hugely beneficial both for the student and the college”

In recent times, schools, colleges, and universities have had to accept and adapt to the demands of an increasingly consumer-driven education market, writes Mary Memarzia, director of student services at Bellerbys College. They are embracing, albeit at times uncomfortably, the language of the commercial world.

However, the benefit of this shift has been a renewed focus on the whole student experience.

Creating and sustaining an effective interplay between academic provision and pastoral care lies at the heart of the matter; an effective student service provision is key to a truly student-centred institution. In the business of education, the students’ needs must come first.

A tall order

The responsibility of student services is to identify what those individual needs are and to put in place practical and relevant support. We can only do this if we make sure that the services provided are inclusive, equitable and tailor-made. The challenge is to have close oversight of the individual, whilst also keeping an eye on the context of international education. All members of the team have a vital part to play.

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